DRAFT — requires legal review, including under the Consumer Protection Act 2019 for the parent-facing section. Published at /refunds and linked from the Billing tab.

Last updated: 20 August 2026  |  Version: 2.0-draft

Learningsol Ventures Private Limited · CIN U80902KA2021PTC143575 · 140, Geown Oasis, V. Kallahalli, Sarjapur Road, Bengaluru 562125, Karnataka, India Support: support@learningsol.com · Grievance Officer: Ankita Pandey, info@gamified.club

This policy covers two things that are often confused, and the distinction is the whole point of the document.

Transaction one — parent pays tutor. The parent pays their tutor programme fees for the child's sessions. The tutor holds that money. CCC is not a party to it and never sees, holds, or returns it. These payments are refundable between the parent and the tutor, on the terms in Part B, and parents keep all their rights under the Consumer Protection Act 2019.

Transaction two — tutor buys Credits from CCC. The tutor purchases Platform Credits. CCC holds this money. Credits are non-refundable by design, as a permanent constraint of the closed-system Credit instrument — see Part A.

CCC cannot refund a parent, because CCC never received the parent's money. A parent seeking a refund deals with their tutor. CCC's role is to require, contractually, that tutors treat parents fairly — see Part B and the Grievance Redressal Policy.

A1. Credits are non-refundable. Credits, once purchased, are not refundable or exchangeable for money, in whole or in part, under any circumstances. This is a permanent constraint of the closed-system Credit instrument, stated in the Tutor Agreement (5.6(b)) and the Credits & Payment Policy (3(b)).

A2. Non-refundable is not the same as lost. Unused Credits are not forfeited. They stay in your Credit Ledger and remain available for any future session delivery on the Platform. There is no expiry on Credits. 

A3. Batch or module doesn't run. If a batch dissolves or a module never starts, no Credits are debited for sessions not delivered — the Credits simply remain in your balance for other batches. There is nothing to refund because nothing was charged.

A4. Student leaves mid-module. Credits already debited for sessions delivered while that student was enrolled stand. No further Credits are debited once the student is removed from the module. Remove the student promptly — Credits are debited per active enrolment, whether or not the student attends.

A5. Debit errors. Where a Credit was debited in error — a session logged twice, a student debited after removal, a platform fault — CCC will reverse the debit and restore the Credit to your ledger. This is a ledger correction, not a refund. Raise it within [15] days at support@learningsol.com with the ledger reference.

A6. On leaving the programme. Unused Credits lapse on termination and are not converted to money (Tutor Agreement 5.7). Where the exit is not for cause, CCC will agree a reasonable period for you to use remaining Credits in completing running modules before access ends.

A7. Price changes. Credits already purchased are unaffected by later changes to pack pricing.

For counsel: A1 read with A6 is the point of maximum consumer-law and unfair-terms exposure in the tutor relationship. Please confirm enforceability against a tutor who may be treated as a consumer in some contexts, and advise whether the non-refundability needs a proportionality carve-out (e.g. CCC-initiated termination without cause) to survive challenge — noting that any carve-out must not disturb the closed-system characterisation of the Credit.

CCC is not a party to fee arrangements between tutors and parents and does not process or refund parent payments. Every CCC tutor must nonetheless honour the following minimum standards; failure to do so is a breach of the Tutor Agreement and may result in removal from the programme.

B1. Fees in writing before payment. The tutor states, in writing and before the parent pays anything: the per-session fee (at or above CCC's floor of ₹300 per session per child), what it covers, the payment schedule, and the tutor's own cancellation and refund terms.

B2. Sessions not delivered are refunded. If a batch or module a parent has paid for does not begin, or the tutor discontinues part-way and no handover to another tutor is arranged, the tutor refunds the amount attributable to sessions not delivered, within [15] days.

B3. Parent withdraws. Refund terms for parent-initiated withdrawal are the tutor's to set but must be disclosed in writing before enrolment (B1). Where no term was disclosed, the default is a pro-rata refund of sessions not yet delivered.

B4. Student absence. Sessions the student misses are not refundable, but the tutor must honour the catch-up arrangement described at enrolment (for example, making up missed sessions with a later batch).

B5. Advance collection. Tutors may collect fees in advance for a defined block of sessions, provided B1 is met. Tutors must not collect fees for sessions beyond the current module.

B6. Nothing displaces consumer rights. These are minimum standards. Nothing in this policy or in any tutor's terms limits a parent's rights under the Consumer Protection Act 2019 or any other law.

B7. Complaints. A parent who believes a tutor has not honoured these standards may write to support@learningsol.com, or to the Grievance Officer at info@gamified.club. CCC will review under its Grievance Redressal Policy and may direct the tutor to remedy or remove them from the programme — but CCC does not itself hold or return parent money, and cannot compel repayment as a payment intermediary, because it is not one.